Refund Policy

1. Our 30-Night Money-Back Guarantee
At Sleevelle, your satisfaction is our priority. If you're not sleeping better after trying Sleevelle, you may request a refund within 30 days from the date of receipt — even if the product has been opened and used. That's the point of the guarantee.
To be eligible, you must provide proof of purchase (order number or confirmation email).
The guarantee applies to your first order of a product, one guarantee claim per customer per product.

2. Non-Refundable Situations

  • Orders returned without any prior contact with our support team
  • Guarantee claims made more than 30 days after delivery
  • Repeat guarantee claims on subsequent orders of the same product

3. Return Procedure Based on Circumstances

3.1 Not Satisfied (Guarantee Claim)
Contact us at contact@sleevelle.com with your order number and a short note on your experience. No lengthy forms — once confirmed, we'll process your refund. In most cases you will not need to ship anything back; if a return is requested, we'll say so clearly at that time.

3.2 Defective or Damaged Item
Please contact us at contact@sleevelle.com with:

  • Clear photos of the defect or damage
  • A description of the issue
    Once validated, we'll send a replacement or issue a full refund, as you prefer.

3.3 Incorrect Item Received
If you've received the wrong product:

  • Contact us at contact@sleevelle.com
  • We'll cover any return shipping and send the correct item

3.4 Item Never Arrived
If your order is marked as delivered but you haven't received it:

  • Contact us so we can open an investigation with the carrier
  • If the parcel is confirmed lost, we will issue a full refund or reship the order

3.5 Order Cancellation
You may request a cancellation before the order is dispatched. If the order has already shipped, please wait to receive it and then follow the guarantee process above.

4. Refund Processing Time
Once your request is approved:

  • You will receive a confirmation email
  • The refund will be processed within 14 days

5. Refund Method
Refunds are issued via the original payment method:

  • Credit card: refunded to the same card
  • PayPal or other methods: refunded to the original account

6. Contact Us
For any questions regarding returns or refunds, please contact: 📩 contact@sleevelle.com
We are committed to providing a responsive, human, and supportive service.